Account Manager (HVM) - German

Your mission: Activation, retention and growth of the portfolio of merchants through:

• Proactive activation reach out calls to engage the merchants and get them to start transacting per necessary product
• Conducting personalized training sessions, either onsite or through Google Meets
• Keeping merchants engaged and satisfied with our products and helping them reach their expected TPV targets
• Conducting proactive retention activities, identifying early signs of churn and implementing strategies to re-engage at-risk merchants
• Executing ad-hoc growth campaigns aimed at increasing merchant engagement and driving additional revenue opportunities.

What we’re looking for

• 2 to 3 years of experience in managing large accounts
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills in English and German
• Interest in data analysis and reporting
• Strong problem-solving skills and the ability to think creatively to find solutions to client issues
• Competent up to date knowledge of market (i.e retail, FnB verticals)

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

🥗Restaurant tickets (powered by Edenred)

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.