Analyst, Regional Operations Center

• Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.

• Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.

• Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.

• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.

What You’ll Need to Thrive

Essential

• operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.

• Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.

• Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.

• Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.

• Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.

Nice to Have

• Basic OSINT familiarity: Experience using open-source tools and publicly available information to validate events and support situational awareness.

• Relevant qualification: Bachelor’s degree or equivalent professional or military experience.

Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.