Business Delivery Manager

Company Description

Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:

True innovation is born from a powerful culture, fused with meaningful values.

Culture:
Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, 

Values:
1. Respect
2. Frankness
3. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
To know more about us, please visit: www.devoteam.com

Job Description

The Business Delivery Manager operates at the intersection of executive delivery governance, commercial growth, and ServiceNow technology consulting. This role is responsible for overseeing end-to-end delivery performance, controlling project financials and margins, nurturing long-term C-level client relationships, and driving account farming/business expansion within our ServiceNow practice in the middle east and mainly in the Saudi market

 Delivery Governance & Financial Management

• Project Delivery Oversight: Define and lead delivery governance across portfolio engagements, ensuring implementation aligns with quality benchmarks, scope, and timeline commitments.
•  Financial Control & Budgeting: Maintain end-to-end profitability for assigned accounts, controlling revenue forecasting, delivery margins, resource utilization, and cost optimization.
•  Risk & Issue Escalation: Act as the primary escalation pillar for delivery risks, scope changes, and SLA/KPI compliance.

C-Level Client Relationship Management

• Executive Advisory: Establish and maintain trusted-advisor relationships with client C-suite executives (CIO, CTO, CDO) and senior IT leaders.
• Executive Steering Committees: Lead quarterly business reviews (QBRs), delivery steering committees, and executive status alignment meetings.
• Customer Satisfaction: Drive high CSAT/NPS scores by ensuring delivery excellence aligns with client business outcomes.

Business Development & Account Farming (Sales Growth)

• Account Farming: Proactively identify expansion opportunities within existing client accounts to drive incremental revenue (Upsell / Cross-sell).
• Pre-Sales & Value Engineering: Partner with solution architects to shape RFPs, write statements of work (SOWs), and present high-value business cases to executive buyers.
• Pipeline Contribution: Drive account expansion targets and support commercial deal structures alongside sales teams.

ServiceNow & IT Domain Expertise

• ServiceNow Product Suite Knowledge: Strong functional understanding of key ServiceNow workflows (e.g., ITSM, ITOM, ITAM, SPM/ITBM, CSM, HRSD).
• Licensing & Commercial Models: Solid understanding of ServiceNow’s licensing schemas (user-based, custom table units, fulfillment metrics, subscription tiers) to optimize customer license usage and position renewals/add-ons.
• IT Ecosystem Fluency: Conversant in modern IT landscapes—including ITIL framework, Cloud/SaaS operations, Enterprise Architecture, and Agile/Scrum delivery methodologies.
   

Qualifications

Professional Experience

• 10+ years of professional experience in IT consulting, technology services, enterprise solutions, or digital transformation, with a strong focus on IT service delivery and account management.
• Proven experience in end-to-end delivery governance, including project execution, resource planning, risk management, SLA/KPI monitoring, and client satisfaction
• Hands-on experience in pre-sales and commercial engagements, including RFP responses, proposal development, SOW preparation, solution positioning, and commercial negotiations.
• Strong functional exposure to IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM), preferably within the ServiceNow ecosystem
• Previous experience working within IT consulting firms, system integrators, technology vendors, or managed service providers, preferably serving large enterprise or government clients.

Certifications

• IT background-PMP certifications
• any servicenow certificate 

Soft Skills

• Strong communication and presentation skills.
• Strong ownership and accountability
• Strong stakeholder management and interpersonal skills.
• Analytical and problem-solving capabilities.
• Consulting and client-facing mindset.
• Strong organizational and time-management skills.
• Confident in engaging with senior and executive-level stakeholders
• Able to manage complex, multi-year engagements effectively

Additional Information

Language Requirements

English: Fluent
Arabic: Native

Location & Employment Details
Location: Riyadh, Saudi Arabia

Employment Type: Full-time employment

Business Unit: N Platform