Senior Account Manager - Cloud Social

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to our Client Partner, you will lead client relationships, working with wider teams to develop comprehensive creative and social strategies and ensuring the successful execution of campaigns across social channels.

• Build deep relationships with clients, serving as a main point of contact and developing a strong understanding of their business, brand and social objectives to create tailored solutions.

• Work with strategy, creative, content, production, media and analytics teams to develop and implement social-first strategies that achieve clients’ goals.

• Bring strong knowledge of the social media landscape, including key platforms, audience behaviours, emerging formats and trends, and translate these into opportunities for clients.

• Stay up to date with platform developments and changes across channels such as LinkedIn, Instagram, TikTok, YouTube, X and emerging platforms, adapting recommendations accordingly.

• Provide clients and internal teams with guidance on social best practice, platform-native creative, content planning and campaign execution.

• Oversee the successful implementation of organic and paid social campaigns, ensuring content is appropriate for each platform, aligned with clients’ objectives and delivering against agreed KPIs.

• Understand the end-to-end social content and production process, from briefing and creative development through to production, approvals, publishing and optimisation.

• Translate social performance data, audience insights and platform learnings into clear recommendations, identifying opportunities to improve content and campaign performance.

• Work with teams to develop test-and-learn approaches, using social performance and audience insights to continuously evolve creative and channel strategies.

• Collaborate with varied teams, including creative, content, production, media and analytics, to provide integrated solutions for clients.

Qualifications

• 5+ years of experience in client-facing roles within the advertising, creative, social or marketing industry.

• Experience managing B2B clients and complex stakeholder relationships.

• Significant hands-on experience working with clients across social channels, with a strong understanding of both organic and paid social.

• Strong understanding of major social platforms, including their audiences, formats, creative best practices and measurement approaches.

• Experience developing or contributing to social strategies, content plans and campaign recommendations.

• Strong understanding of social media production, including social-first content creation, briefing, scheduling, publishing and campaign execution.

• Experience interpreting social analytics and performance data and turning insights into actionable recommendations for clients.

• Previous experience managing a small team, encouraging brainstorming, collaboration and open discussion to foster a creative environment.

• Experience using market, cultural, audience and platform insights to inform strategic decisions and develop effective business and social strategies.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

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