Senior Account Performance Manager

🧡 About Alma

👐 About the team

💼 About the role

Your main responsibilities

• Drive merchant performance
  Build strong relationships with your portfolio through proactive outreach, including calls and emails. Use Alma's dashboards and performance data to identify opportunities and provide meaningful business insights.
• Identify growth opportunities
  Analyze merchant activity and recommend initiatives such as:
  • Upselling Alma's solutions
  • Optimizing pricing and payment plans
  • Expanding into new countries
  • Activating additional networks or channels
  • Increasing Alma's share of the merchant's payment activity
• Improve the profitability of your portfolio
  Conduct business and financial analyses for merchants with low margins. Work with them to define and implement action plans that improve performance and help reach the expected margin target.
• Prevent merchant churn
  Keep a close eye on merchant performance, market trends and competitor activity. Identify early warning signs and demonstrate Alma's value through relevant, data-driven recommendations.
• Support Alma's international growth
  Work with French and international merchants and contribute to the development of best practices for managing strategic accounts across different markets.
• Build smarter ways of working
  Contribute to improving account management processes, reporting and automation so the team can scale its impact while maintaining a high level of service.

How success will be measured

• Increase revenue through TPV growth and take-rate optimization
• Reduce merchant churn by proactively demonstrating Alma's value
• Maintain a strategic level of margin across your portfolio
• Increase the adoption and expansion of Alma's solutions among strategic merchants

🧰 You will work with

🧩 About you

To succeed in this role

• You have at least three years of experience in account management, business development, sales or a similar client-facing role.
• You have experience managing strategic B2B accounts and advising clients on their business challenges.
• You have a strong interest in fintech and a genuine curiosity about payment products, financial performance and the broader payments ecosystem.
• You are comfortable analyzing business and financial data and turning insights into concrete recommendations.
• You are autonomous, organized and able to manage a portfolio while prioritizing the actions with the greatest business impact.
• You are comfortable having challenging conversations with clients and turning them into constructive business opportunities.
• You are fluent in French and English.

It will be a plus if you also

• Speak Spanish, Portuguese or German.
• Have experience working with international clients.
• Have worked in payments, fintech, SaaS or another fast-growing technology company.
• Have experience with pricing, margin optimization or financial analysis.
• Are comfortable working with data dashboards, CRM tools and sales intelligence platforms.

🧘 About the role

• A business that matters
  SMB and Mid-Market merchants represent around 40% of Alma's margin. As an Account Performance Manager, you will have a direct impact on revenue, profitability and merchant retention.
• Strategic, high-impact accounts
  You'll work with merchants generating significant volume with Alma and help shape their payment and business strategy.
• A broad range of skills
  From business and financial analysis to negotiation, consulting and international account management, this role will help you develop a strong 360° skill set.
• A collaborative, cross-functional environment
  You'll work closely with Product, Sales, Operations, Risk, Finance and Marketing teams to solve merchant challenges and create long-term value.
• A team that pushes you forward
  You'll join a close-knit, high-performing team where feedback is direct, autonomy is real and the bar is high.

🤑 Compensation & benefits

• Competitive salary based on 12 months
• Profit-sharing and employee savings plan
• Health insurance: 100% covered by Alma, including the family package
• Disability insurance: 100% covered by Alma
• Sport: partnerships with Gymlib and ClassPass, or €30/month reimbursement for sports activities
• Maternity and paternity leave: salary maintained at 100% during leave, with no seniority requirement. Return to work at a 4/5 schedule paid at 100% for eight weeks.
• Sustainable Mobility Package: €544.80/year, excluding fully remote contracts
• Meal vouchers: €10/day, 50% covered by Alma
• Mental health: free access to the MindDay platform
• Paid time off: 25 days/year, plus additional paid leave for employees on executive contracts
• Access to our Learning & Development platform
• Two weeks of full remote work possible per year during the summer

🎯 Interview process

• Video call with a Talent Acquisition team member to discuss your background and motivation, and present the role and Alma.
• Video call with your future manager to discuss the role, the team, your experience and answer your questions.
• Case study presentation with two or three team members, ideally on site, to assess your practical knowledge and approach.
• One or two additional interviews tailored to the role's level to further assess your skills and team fit.

🌍 Diversity & Inclusion

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