Confirm work authorization, visa sponsorship and location requirements with the employer.
About the role
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
ABOUT THE ROLE AT DELIVEROO BELGIUM
Our CRM and customer engagement efforts are evolving, and with it, the opportunity for a curious and enthusiastic intern to grow alongside us. We are looking for a flexible, eager-to-learn CRM Intern who will play a key role in operational campaign execution and performance tracking, while being fully immersed in how we engage, retain, and grow our customer base. This internship is designed for someone who may not yet have a fully defined skillset, but who is excited to understand how customer communications are managed at scale, how data informs marketing decisions, and how campaigns drive business impact. We will support you every step of the way, helping you build strong analytical and operational skills with real impact from day one.
WHAT YOU’LL DO
CRM Campaign Operations (core responsibility)
Support the day-to-day execution of CRM campaigns (email, push notifications)
Build and schedule campaigns in CRM tools, ensuring accuracy in targeting, content, and timing
Manage and push live customer communications (e.g. promotional messages, lifecycle campaigns)
Assist in the creation and localization of campaign content across different channels and audiences
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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with oppo
Support the creation of regular CRM performance reports
Analyze campaign results and help identify trends, insights, and improvement opportunities Assist in A/B testing initiatives and summarize key learnings
Exposure to CRM Strategy & Business Thinking Work closely with the CRM manager to understand how engagement strategies are defined
Contribute to campaign reviews and learn how performance insights inform decisions
Support preparation of presentations and materials for internal stakeholders
Learning & Growth Gain hands-on experience with CRM tools and customer data
Learn how to translate data into actionable insights
Develop a strong understanding of how CRM contributes to growth and customer retention
Progressively take on more ownership as your skills and confidence grow
WHO WE’RE LOOKING FOR
We are not looking for a “perfect” profile, we are looking for potential. You might be a great fit if you are:
Curious, proactive, and motivated to learn quickly
Comfortable working with data and interested in analytics
Organized and detail-oriented (especially important for campaign execution)
Interested in customer behavior, marketing, and business growth
Comfortable asking questions and open to feedback
Able to adapt in a fast-moving environment where priorities evolve
REQUIREMENTS
Currently studying towards a Bachelor’s or Master’s degree in Belgium (e.g. business, economics, marketing, or similar)
Available for a 6-month internship (with potential extension up to 12 months)
Comfortable working in English (French and/or Dutch)
Basic familiarity with Google Sheets / Excel (data handling)
Interest in CRM tools or marketing automation is a plus
WHAT YOU’LL GAIN
A hands-on, high-impact internship in a fast-growing international company
Direct exposure to CRM operations, customer engagement, and analytics
A steep learning curve in both marketing execution and data analysis
Mentorship and guidance from experienced team members
A vibrant and friendly office environment in Brussels Opportunities for both personal and professional development And yes, great food 🍕
ABOUT DELIVEROO
Deliveroo is on a mission to transform the way people experience food. We combine operational excellence with bold thinking, moving fast while staying detail-oriented. Every day brings new challenges and opportunities to grow, and we’re looking for people who want to grow with us. This internship is an ideal starting point for students who want to learn how customer engagement works in practice, develop analytical skills, and make a meaningful contribution early in their career.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
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