Senior ServiceNow Consultant

Company Description

Devoteam is an AI-driven tech consulting firm specializing in cloud platforms, cybersecurity, data solutions, and sustainability. With nearly 30 years of tech-native expertise, we guide businesses through sustainable digital transformations to deliver tangible value. 

As a ServiceNow Elite partner and the 2025 Partner of the Year, we have the expertise to maximise your ServiceNow investment.

Present in over 25 countries across Europe, the Middle East, and Africa, and powered by over 11,500 collaborators, Devoteam is committed to leveraging technology to serve people.

Job Description

Are you the person clients turn to when their ServiceNow ambitions need structure, clarity and results ?  As a Senior ServiceNow Consultant, you will lead implementation and transformation initiatives from the first workshop to go-live. You will act as a trusted advisor, turning business needs into scalable, best-practice ServiceNow solutions.

Your key responsibilities

Solution Design & Advisory

• Lead workshops and requirement-gathering sessions with business and IT stakeholders;
• Design ServiceNow solutions aligned with clients' business objectives and platform best practices;
• Advise stakeholders on platform capabilities, out-of-the-box adoption and ServiceNow good practices;
• Define implementation roadmaps and platform governance models.

Implementation & Delivery

• Lead the implementation of ServiceNow modules, including Service Request, Incident, Problem, Change and Knowledge Management, CMDB & Discovery, and Hardware & Software Asset Management;
• Work hand-in-hand with process owners and technical teams to secure adoption;
• Oversee configuration, customisation and integration activities while keeping the platform clean and upgrade-safe;
• Define data migration strategies and validation approaches;
• Ensure solution quality through structured testing and go-live readiness activities;
• Mentor junior consultants and developers to raise the team's overall expertise.

Qualifications

• At least 5 years of hands-on ServiceNow implementation experience;
• A proven track record of at least 3 end-to-end ServiceNow projects successfully delivered;
• Strong understanding of IT Service Management processes;
• Experience working in Agile delivery environments;
• Client-facing consulting experience;
• Fluent English.

What we're looking for

Must-have:

• ServiceNow platform administration;
• Flow Designer and Workflow Studio, with knowledge of the legacy Workflow Editor;
• IntegrationHub and REST/SOAP API integrations;
• CMDB design and Discovery;
• Workspace configuration;
• ServiceNow Certified System Administrator (CSA);
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).

Softskills: Executive communication | Stakeholder management | Leadership & mentoring | Problem-solving mindset | Trusted-advisor attitude.

Nice-to-have:

• Fluent French;
• Experience in large-scale ServiceNow transformation programmes;
• Migration from legacy ITSM platforms;
• Global or multi-country deployments;
• Multi-instance integrations;
• ServiceNow Certified Application Developer (CAD);
• CIS-Discovery, CIS-HAM or CIS-SAM certifications;
• ITIL 4 Foundation or Managing Professional;
• Scrum Master certification (PSM/CSM).

Additional Information

Life at Devoteam ✨

Join a community where technology meets humanity; we believe that a job should be more than just a to-do list, it should be a place where you grow, connect, and make an impact; with us, you will find:

• 🚀 A playground for innovation: you will work with the latest GenAI stack to build future-proof solutions for our clients; this is your chance to stay ahead of the curve;
• 🤝 A culture of connection: we are 140+ tech enthusiasts from 27+ countries and 700+ from Benelux; we don't just work together, we celebrate diversity and win together;
• 📈 Continuous growth: between our Training Center, certifications, and mentoring, we take your development seriously; your ambition sets the pace;
• 🌱 Meaningful impact: through the Devoteam Foundation, your skills can serve social causes and sustainability initiatives.

Who thrives here? 💡

We are looking for problem-solvers who turn challenges into elegant solutions and curious minds who never stop learning; if you love combining deep technical work with human interaction, you will fit right in.

If you do not feel fully confident that you meet the requirements above, please don't worry. Just apply. Together we'll discover what you can bring to the table, in which role you would fit best and how you could potentially grow at Devoteam.

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.